Global Obligation Management System (OMS) Implementation:  Fortune 500 IT Services Company

Challenges:

• • Manual management of obligations by over-stressed onsite CCMs
  • No centralized obligation repository
  • Missing contractual obligations
  • Incurrence of penalties
  • Under/ over performance of contractual obligations
  • Revenue leakage
  • Client dissatisfaction

Solution

• • Introduced automated management of obligations via tool
  • Mentored third-party service provider on obligation management process
  • Worked with onsite CCMs to enforce importance and usage of OMS services tool
  • Ensured all critical contracts were input into the tool allowing automated obligation management
  • Trained and spread awareness of importance of performing obligations

Benefits

• • Automated management of obligations
  • Availability of time with CCMs to focus on high-priority activities
  • Reduction in revenue leakage
  • Well managed contracts, effective change control
  • Improved revenue assurance
  • Industry statistics- 10% of ACV reduction in revenue leakage and 100% improvement in obligation compliance

RESULTS: Over $90 million per year reduction in revenue leakage